Media Dental Associates

Super enthusiastic team from start to finish.
Learned so much about my teeth and gums . I especially love their technology because I can see everything thing and understand why I need the work that was recommended .
Definitely recommend

I would like to write in detail about my experience. However, I also understand how today's society operates and the wise can take cue from the rating provided.
Prefer zero star rating but that's not an option, so that's a bit unfair!

when this practice was purchased, everything changed. inexperienced staff, recommendation of things I didn't need... I was told if I didn't have my teeth straightened, they would cause me problems later on. However, I had never had problems and have had nothing but problems since my teeth were straightened. they lost pictures. then lost paperwork. dental assistant for my Invisalign had to keep fixing and asking for help. Dr Watson was nice, but too new a dentist. (looked him up- and he's only been practicing a couple yrs)

I get it. new practice needs to hire entry level people and get influx of money in the beginning. Most of the time when you call you're not even getting that office you're getting their main booking. Because of that reason I've been overbooked, I've been left off the schedule or booked at the wrong office.

no longer a nice small practice, it's just a big Dental mill now

Recently I was charged for a cleaning that my insurance company denied because Media scheduled more than two cleanings in a 12 month period. In another month and a half it would have been covered. You would think their EHR would catch that. In addition, as others have posted, the dental assistant tries to up-sell unnecessary services that aren't covered by insurance.

Other posters here have noted the insurance fraud and random inexplicable bills that this business sends out. This has been the only complaint I've vocally and repeatedly shared with the business, but since you know about this problem from other reviewers, let me share a few more.

-I came in during peak Covid. they put a shop vac filled with diluted bleach up to my face to "protect us all from covid." I'm as big a covid stickler as anyone but this genuinely made me uncomfortable, and was not disclosed beforehand nor was I given an alternative.


Nonetheless, I referred a loved one go in because they had lots of availability. The dentist said "oh my god" when she looked in his their, then "do you brush your teeth?" This person does not have gross rotten teeth, but even if they did I can't believe they thought these comments appropriate.

For me, they pushed Invisalign which I understand, but the tactics involved were like telling me my teeth would all collapse into my mouth imminently. It's just terrible customer service, especially for anyone with anxiety.

My very first appt, I was told to pay up front and that I would be reimbursed because my insurance covered it. I never saw the money and nagged about it a lot, then a year later was told oh yeah we credited that to your account.

Phone calls go in circles or get dropped and bills come from multiple different addresses/billing offices that also almost never answer the phone. Run, don't walk away from media dental associates.

Lots of incompetent people working here. They never seem to know what's going on when I go in. A lot of the equipment does not seem to work. I paid for Invisalign and I didn't realize until a year later they hadn't been giving Invisalign to me but a generic brand they made themselves that was WAY less comfortable. I have been trying for WEEKS to get my records released. Calling. Emailing. Finally one of the receptionists said to go into the office and ask to speak with the woman who handles records to see if she can hurry up. These are electronic records. I am so beyond frustrated and disappointed.

This place offered mediocre service.

They seemed to be very scammy in that the dental hygienist was a "sales man," pushing products and asking for referrals. If I were more naive, I might have fallen for it. Which makes me worried for other people who may not know better, like young people and the elderly. I really do not like places that take advantage of people, hence I would not recommend this place.

They seemed overworked and underbooked, as in they didn't have enough clients to pay their workers well, resulting in product pushing for commissions. The walls had tears and dental chairs didn't have sinks, yet they had a car raffle that you could enter. It just did not make sense.

This is first time going there and the service was sufficient. I have no complaints on that regard.

I've struggled with severe TMJ disorder pain for years and years and years. I've used a variety of night guards (custom-made and over-the-counter) without success. I finally decided it was time to do something about this, so I made an appointment with a specialist at the University of Pennsylvania Hospital. I thought - hey, who else would be better equipped to talk about new treatments than the folks at Penn?

After an appointment that amounted to a colossal waste of time (the recommendation was PT and RX strength naproxen) I decided to talk to my primary care doctor about what to do. She suggested I talk with the folks at Media Dental.

I made an appointment with Dr. Jay to talk specifically about using Botox as a treatment for the pain. I read online that using Botox to treat TMJ pain has had some success, and desperate times call for desperate measures!

Upon arriving at the practice I was surprised to find they have a huge parking lot, a massage chair in the waiting room, and the place is just overall enormous and bougie. The staff offer you drinks. They give you a "welcome gift" (a water bottle and a pop socket). They really go out of their way to make you comfortable. They even have walkie talkies to communicate with staff around the office.

My appointment with Dr. Jay was really encouraging. He told me that he hasn't done Botox injections in someone with TMJ for the specific purpose of pain relief, but he'd do some research about it. The conversation went in a completely different direction when he expressed that he himself has TMJ, uses a very particular kind of night guard, and has used Botox on himself. He walked me through the parts of the jaw and helped me locate my own face muscle to feel how strong it was. He even had me touch HIS face muscle to show me what he was trying to say! I don't think I've ever squeezed a physician's face before, but I can scratch that one off my bucket list, I guess.

At any rate - he recommended a completely different treatment plan, which involves a particular type of night guard that I've never seen before as well as muscle relaxers before bedtime. I felt really validated when he scoffed at the RX strength naproxen solution from Penn and the recommendation for PT. He understood that clenching/bruxism is an UNCONSCIOUS thing that happens WHEN YOU'RE ASLEEP and some PT is going to fix that sort of repetitive trauma.

While I am still completely devoted to my regular dentist (Dr. Rose in Crum Lynne), if I didn't have him, I'd be going to MDA for my routine care. I will happily use MDA in the future for my more advanced dental needs!

Questionable business practices, high pressure to have unnecessary procedures, and poor sanitation.

Wanted to add to my previous review. Had an appointment with another implant dentist today. She also did a 3-D X-ray but unlike Media Dental Ass. who charge $450 she charges NOTHING and offered to give me a copy to take to my general dentist even if I decided to not have her do my implants.

She also advised me that tooth number 17 which Media Dental had told me was fine actually had an infection and really needed to be pulled and she put me on antibiotics. Since Media Dental did not include that in their $10,000 treatment plan I can only assume six months from now I would have needed another $4,000 worth of work from them.

The more I think about my experience at this practice the more violated I feel.

Lastly her prices are about half what they wanted to charge me. She did a fellowship in implants, her equipment is all new, unlike Media Dental there is sanitizer for the patients, the office is beautiful and clean, not a run down old house.